Sentinel, under your name.
24/7 monitoring and safe remote fixes for the AV systems you install. Your brand on the portal, your client relationship, and recurring revenue on every job.
Most installs go dark the day you hand them off.
Nobody's watching
The system works at handoff. After that, the first sign of trouble is a call from the client, usually right before a service or an event.
Every fix is a truck roll
With no remote visibility, a muted input or a projector left off still means driving to site to find it.
It stops at the install
The system you built keeps delivering value for years. Your invoices stop the week it's signed off.
Watch, alert, fix, prove.
Every device, every minute
An agent on the site network checks each device every 60 seconds by ping, TCP port or HTTP. Three missed checks and it's marked offline.
You hear first
Faults raise an alert before the client calls. If the whole site goes quiet for 10 minutes, that's a critical alert too.
Remote changes, within limits
Levels, mutes, presets and projector power can be changed remotely, only inside the limits set for each device. Self-healing rules can do it automatically.
The client sees the value
A live portal with a health score out of 100 and a feed of what was caught and fixed, plus a service report twice a month.
Your brand in front. Our platform behind it.
Sentinel agent
Runs on a PC or Raspberry Pi that stays on, on the same network as the gear. Outbound HTTPS only: no port forwarding, no VPN.
Run by Shadowtech
Status history, alerts, the remote-change queue with its limits, and the twice-monthly reports.
Partner console
Every client you manage, with health at a glance.
Portal in your brand
Your name, logo and colors on their live dashboard.
- Platform, hosting and security
- The on-site agent and its updates
- Device drivers for control
- 24/7 automated monitoring and alerts
- Client portal and service reports
- The client relationship and billing
- Your pricing to the client
- First-line support and on-site service
- Which controls may be changed remotely, and their limits
Each partner sees only their own clients. That separation is enforced in the database, not just hidden in the interface.
Every change is limited and logged.
Only listed controls
Each device has a list of the controls that may be touched. Anything not on the list can't be changed remotely.
Enforced by the database
Every control has a minimum and maximum. An out-of-range value is refused before it ever reaches the site, no matter who sends it.
Every change on record
Who changed what, when, why, and what the device answered. Clients see fixes in their activity feed.
| # | Change | Status | Result |
|---|---|---|---|
| 212 | Set Pastor mic to −12 dB | done | = −12.0 dB |
| 211 | Set Main LR to +2 dB | refused | outside allowed range −90 to −3 dB |
| 210 | Power on Projector | done | automatic, after a power loss |
| 209 | Recall preset 2 on DSP | done | automatic, after a power loss |
Illustrative entries in the format the operations console records.
Monitors anything on the network. Controls the gear you already spec.
Levels, mutes, scenes
Behringer X32 / Midas M32, Yamaha TF / QL / CL / DM3, Allen & Heath SQ, Q-SYS, Symetrix and Biamp Tesira.
Shure receivers
Battery bars and runtime, RF interference, gain and mute on ULX-D family receivers.
K-array Kommander
Gain, mute, routing, standby and amp temperature.
Routing, recording, stream status
Blackmagic Videohub and HyperDeck, vMix, Extron switchers and PTZ camera presets.
Projectors and screens
PJLink projectors (lamp hours, error status), Samsung, Sony BRAVIA and LG commercial displays.
Outlets, house lights, cues
WattBox outlet control, power-cycling and UPS status; Lutron house lights; ETC Eos and ChamSys MagicQ cues.
Network health
Switches, encoders, PCs: anything with an IP address can be monitored by ping, TCP port or HTTP.
Control drivers are new and tested against protocol simulators. Each one is checked on the actual hardware at a site before remote changes are switched on there.
One set price per site. You set the client price.
Every site gets every feature. No platform fee and no minimum. Plus a one-time $499 activation per site, and your first site is activated free. The client price shown is only an example: yours is yours to set.
Start with one site.
A 30-minute call
We walk through one of your client systems together and pick the site to start with.
Install the agent
On a PC or Raspberry Pi that stays on at the site. It only makes outbound connections, so there's nothing to open on the client's firewall. Setup target: under an hour.
Go live under your brand
Your partner console and the client's portal, with your name and logo. Alerts start the same day.